REFUND POLICY

REFUNDS & REPLACEMENTS

Zen Beverages, LLC provides beverages and subscription services. Once an order has processed and shipped, it will be considered final sale and is not eligible for return/exchange.

·         Refund requests will be considered for products that have arrived damaged or defective

·         If the package was damaged in transit, please contact hello@zenwtr.com within 5 days of delivery and include your order number, a description of the nature of the damage and photos of the damage

·         We cannot accept responsibility for product that is used or tampered with after delivery  

Any intent to notify ZenWTR of a defective product must be completed within 14 days of delivery date. Please email hello@zenwtr.com and our team will assist you with next steps.

All requests must be submitted under the original account e-mail address and include a valid order ID number.

If you are unsatisfied with your purchase, we will do our best to make it right. 

Any concern with a ZenWTR product purchased from a third-party reseller or retailer, online or a physical store, must be handled directly with the reseller or retailer where the original purchase was made and is subject to the return/exchange policy of that company.

Refund policy subject to change without notice.